Green motion Car Hire - Malta

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence and a valid Passport.

A driving licence must be presented in legible Roman letters.

An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The Credit card must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required.

The Flexible Autos voucher is required when picking up your rental car.

LICENCE REQUIREMENTS

Driving Licences must be held for a minimum of 2 years.


DEPOSIT

DEPOSIT INFORMATION

The following deposit will be debited at the start of the rental:

MT-A (MDMR), MT-B (MCMR), MT-GA (MXMR), MT-GB (XCMR), 0.00EUR
MT-C (EDMR), MT-D (EDAR), MT-E (SWMR), MT-F (IDMR), MT-I (SDMR),
MT-J (ITMR), MT-FD (IXMR), MT-G (FVMR), MT-H (MTMR),
0.00EUR
MT-G7 (FXMR), MT-G8, MT-K (LDAR), 0.00EUR

METHODS OF PAYMENT

Form of payment accepted: Mastercard credit card, Visa credit card

Form of payment NOT accepted: Cheques, Cash, American Express credit card, Diners Club credit card, Prepaid cards, Debit cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Solo, Virtual cards, Visa electron

Please note, that payments with credit card may require the PIN of the credit card.

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.


EXCESS AMOUNTS

The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.

MT-A (MDMR), MT-B (MCMR), 0.00EUR
MT-C (EDMR), MT-D (EDAR), MT-C2, MT-F (IDMR), MT-H (MTMR), MT-E1, 0.00EUR
MT-G (FVMR), MT-G7 (FXMR), 0.00EUR



FUEL POLICY

THE FUEL POLICY IS

The fuel policy is like for like. The customer will need to return the vehicle with the same level of fuel, as when the vehicle was picked up.

If the rental vehicle is returned with less fuel than there was at the pickup time, the customer will be charged for the missing fuel and for a refuelling fee.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.


AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

All charges exclude tax and local fees, unless otherwise stated.

The Minimum Age for drivers are:

AgeRangeCharge per dayMax charge per rental
All Categories, 2121-2411.80EURN/A

The maximum age is
AgeRangeCharge per dayMax charge per rental
All Categories, 7571-7511.80EURN/A


ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.

There is an additional driver charge of 11.80 EUR plus Vat per day, per additional driver.


DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAYS

International one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location.

Please confirm, either at the time of booking and/or at the pick-up location, any restrictions and additional costs: if you are intending to drive across the border of the rental country.

NATIONAL ONE-WAY TRAVEL

For National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.


GRACE PERIOD

THE GRACE PERIOD IS

The supplier establishes a grace period of 120 minutes from the indicated time in the reservation.

If the rental vehicle is NOT returned after the expected time, inclusive of the suppliers grace period. A full days rental will be charged to the customer.

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in his reservation and on his voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.


EXTRAS

THE AVAILABLE EXTRAS ARE

Booster Seat (15-36 kg aprox)8.26 EUR Per Day
GPS Unit8.00 EUR Per Day
Baby Seat (approx. up to 13kg)8.26 EUR Per Day
Child Seat (9-18 kg aprox)8.26 EUR Per Day

Optional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability.


DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

The delivery and collection service is NOT available.


OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 35.40 EUR + tax, for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally.


CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

Cancelaciones antes de la fecha de inicio del alquiler:

No existen gastos de cancelación hasta 48 horas antes de la recogida del vehículo.
Si se cancela a partir de 48 horas antes de la recogida del vehículo, los gastos de cancelación serán de 25€ más la penalización que aplique el proveedor local que puede llegar al 100% del importe del alquiler. Consultar las condiciones específicas en el bono de alquiler.

Cancelaciones después de la fecha/hora de inicio del alquiler (no-show):

Después de la hora de recogida (No Show) se aplicarán 25€ de gastos más el importe que el proveedor cobre a Flexible Autos que puede llegar a ser el 100% del importe del alquiler. Consultar las condiciones específicas en el bono de alquiler.

Se considerarán no-show aquellos alquileres que, aunque el conductor se haya presentado, el proveedor no haya entregado el vehículo por un motivo imputable al conductor (por ejemplo, no presentar una tarjeta de crédito a su nombre, no presentar su DNI o pasaporte, no presentar el bono de alquiler de Flexible Autos, no presentar su permiso de conducir o con la antigüedad mínima necesaria, no tener la edad mínima/máxima requerida, etc.).

En todos estos casos, se considerará una cancelación posterior a la hora del inicio del alquiler y se aplicarán por lo tanto los gastos arriba mencionados.

No se reembolsarán importes parciales si se devuelve el vehículo antes de los previsto.


SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.


EXTRA INFORMATION AND COSTS

DELAYED OR DIVERTED FLIGHTS

Reservations will be held for 2.5 hour(s) from the specified reservation time after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays

The customer will have to claim a refund from the Airline Company, where a flight is delayed.

Please note if you are picking vehicle up from an Airport location, you must supply the correct flight details.

Failure to supply correct flight details may lead to nobody waiting at a rental counter to meet you.

No refund shall be given in the event incorrect flight details where given.

If your flight number changes or you are delayed please contact Rental Agent directly as we can not get Agents to extend their hours.

Rental Agent details are on your voucher.

If you are taking multiple flights to the location please ensure that you provide details of the last leg of the flight.

VEHICLE MONITORING SYSTEM

Some of our vehicles contain tracking devices which will be used in accordance with our data protection policy.

Vehicle monitoring systems are mandatory for all pick-ups. This fee is not included in the cost of the rental.

Controlled Vehicle Access Pass (CVA) : 5.90 EUR per rental*
* In the instance it CVA is not added at the desk, all CVA bills will be charged to the cutomer in full along with an admin fee of 29.50 EUR

PETS ON BOARD

Pets can only be transported in the vehicle kept in a carrier. The vehicle must be cleaned before return. If a customer is found not to have done so, a cleaning fee will be charged. Please inform the supplier at the time of booking


WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

One Way Rentals

Delivery and Collection Fees (Paid locally)

Roadside Assistance

Optional Extras (Paid Locally)

Special/Additional Cleaning

Toll Charges

Tow Charges

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.


DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.


ADDITIONAL INFORMATION

CROSS BORDER TRAVEL

Vehicles are permitted to go to Gozo only. Vehicles cannot leave the Maltese Islands.